Frequently Asked Questions
Everything you need to know about your gear and your game.
How long does shipping take for custom golf clubs?
Custom-built clubs typically require an additional 7-14 business days for assembly and quality testing before they are shipped via your selected carrier.
What is your return policy on used equipment?
We offer a 30-day playability guarantee. If you are not satisfied with your purchase, you can return it for store credit, provided the equipment shows only normal signs of wear.
Do you offer professional club fitting services?
Yes, we provide virtual consultations with certified PGA professionals to help you select the correct shaft flex, loft, and lie angle for your swing profile.
Are the products sold on Golf HQ authentic?
Absolutely. We are an authorized retailer for all major brands, including Titleist, TaylorMade, Callaway, and PING, ensuring every item is 100% authentic and covered by the manufacturer's warranty.
Can I track my order once it has been placed?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and order weight.